Welcome

Consensus Service Management offers a mediation service and complaint/claim outsourcing to the travel and insurance industries.

Businesses now accept that the cost of attracting new customers far exceeds that of keeping those customers they already have. Complaint outsourcing to Consensus and use of our mediation service offers instant access to a ready-made complaint resolution facility.

Three reasons to outsource to Consensus

Expertise

Our team of customer service professionals and our experience of handling customer complaints and claims, means we are able to offer a level of expertise that many companies are unable to equal in-house.

Flexibility

One of the main benefits of our service is the flexibility to use it as often, or as little, as required. A range of different charging options are available, to suit each client's specific needs. Our service is not conditional on clients entering into fixed term service contracts.

Cost

Avoid the cost of recruiting, equipping and training dedicated customer services staff. Outsourcing costs are easy to budget in advance. There is no "wasted" expense and no loss of staff productivity through illness/absence. A one-off mediation fee ensures that disputes can be assessed, in confidence, before being referred to Court or Arbitration.