Welcome

Consensus Service Management offers complaint, claim and customer service outsourcing to the travel, insurance and service industries.

Businesses now accept that the cost of attracting new customers, far exceeds that of keeping those customers they already have. Outsourcing to Consensus offers instant access to a ready-made complaint management facility.

Three reasons to outsource to Consensus

Expertise
Our team of customer service professionals and our vast experience of handling customer complaints and claims for a number of different clients, means we are able to offer a level of expertise that many companies are unable to equal in-house.

Flexibility
One of the main benefits of outsourcing to Consensus, is the flexibility to use our services as often, or as little, as required. A range of different charging options are available, to suit each client's specific needs. Our service is not conditional on clients entering into fixed term service contracts.

Cost
Avoid the cost of recruiting, equipping and training dedicated customer services staff. Outsourcing costs are easy to budget in advance. There is no "wasted" expense and no loss of staff productivity through illness/absence.